Frequently Asked Questions

We are open from 9:00am to 4:00pm Monday through Thursday and 9:00am -5:00pm Friday. We are closed for the weekend and for all major holidays.

Yes, and we would love to see you! We accept walk-ins as long as you're ok with anything we have currently in stock:) To guarantee your order we recommend placing it in advance. Also, we are not a typical retail bakery so you can't view our beautiful creations in a bakery case nor can you order a single slice of cake, but we'll be happy to please you with a delicious whole cake of your choosing.

There is multiple ways including our website, email, and the retail phone line. If we do not answer, leave a message or email and we will do our best to touch base by end of day.

A minimum of 2 days' notice is required for standard orders.

To ensure availability during holidays, please place your order 1-2 weeks in advance as popular items may sell out.

For rush orders, please place your order online first, then call 704-660-5706 or email po @ queencity.com to discuss your timing needs.

We accept all major credit and debit cards, Venmo, and cash.

We are not accepting custom orders. However, we are more than happy to write a personal message on your cake. Now you just have to think of something snazzy to say:)

Given the perishable nature of our products, we aren’t able to accept returns. If you encountered an issue with your order, please email PO@ INFO@ queencitypastry.com and let us know what’s going on. We will do our best to make it right.

Thank you for thinking of Queen City Pastry for sugar-free options! While we don't currently offer sugar-free desserts, we do have "low sugar" options for those looking to reduce their sugar intake without compromising on flavor.

No worries, we’re happy to help! If your order has been canceled, just reach out to us via email or give us a call, and we’ll take care of your refund.

Yes, we’ll need to confirm the credit card you used for your purchase in order to process the refund back to that card.

Typically, the refund will show up in your credit card account within 24 hours. If you don't see it after that time, feel free to get in touch with us!

QCP is closed on weekends, all pickups should be made during weekdays, standard business hours.

We appreciate your interest in gluten-free desserts, but we currently do not offer items which are specifically gluten-free. However, we hope you’ll explore our other delicious treats made with the finest ingredients.

We’re always exploring new ideas and welcome your feedback! While we don’t have immediate plans to add sugar-free or gluten-free options, we’re grateful for your input and will keep it in mind as we expand our offerings.

Frozen cakes can be wrapped and stored for up to 12 months depending on the category. Once thawed they will keep for seven days under refrigeration.

Cakes require refrigeration and should be removed from the fridge two hours before serving. Our buttercream cakes are best served at room temperature. Tarts warmed in an oven at 350 for 10-15 min. Cheesecakes and tortes/double deckers best at refrigerated temperature.

We require 2 forms in order to complete a costumer registration. - Customer Information form (including business name, address, owner, manager, accountant, and chef contact email and phone number, etc.) - Tax information federal tax ID NCDOR E-595E Sales and use tax exempt form These will be reviewed and an email of approval will be sent out as soon as possible.

For our Direct customers we need a 2 day notice, unless there is a catering event which will require at least a week in advance notice. For our Distributors we require a 2 week lead time.

We love all the hardworking restaurateurs, coffee & specialty shops, and country clubs and convention centers we deliver to. We require a $300.00 Minimum order to deliver Tuesday/Friday to Charlotte, Lake Norman and the surrounding area. Please see the Wholesale page for more information.