Frequently Asked Questions

Whether you have a question on the size of a cake, typical servings, or ordering details, we'll anser below. If you don't find an answer in the Frequently Asked Questions, then please send a note through our contact form. Thanks!

 

Frequently Asked Questions

Hours of operation (are you open on weekends?)

We are open from 9:00am to 4:00pm Monday through Thursday and 9:00am -5:00pm Friday. We are closed for the weekend and for all major holidays.

Are we open to the public?

Yes, and we would love to see you! We accept walk-ins as long as you're ok with anything we have currently in stock:) To guarantee your order we recommend placing it in advance. Also, we are not a typical retail bakery so you can't view our beautiful creations in a bakery case nor can you order a single slice of cake, but we'll be happy to please you with a delicious whole cake of your choosing.

How do I place an order?

There is multiple ways including our website, email, and the retail phone line. If we do not answer, leave a message or email and we will do our best to touch base by end of day.

How far in advance do I need to place an order?

A minimum of 2 days' notice is required for standard orders.

To ensure availability during holidays, please place your order 1-2 weeks in advance as popular items may sell out.

For rush orders, please place your order online first, then call 704-660-5706 or email po @ queencity.com to discuss your timing needs.

What type of payment do you accept?

We accept all major credit and debit cards, Venmo, and cash.

Do you accept custom orders?

We are not accepting custom orders. However, we are more than happy to write a personal message on your cake. Now you just have to think of something snazzy to say:)

Do you accept returns?

Given the perishable nature of our products, we aren’t able to accept returns. If you encountered an issue with your order, please email PO@ INFO@ queencitypastry.com and let us know what’s going on. We will do our best to make it right.

Do you offer sugar-free desserts?

Thank you for thinking of Queen City Pastry for sugar-free options! While we don't currently offer sugar-free desserts, we do have "low sugar" options for those looking to reduce their sugar intake without compromising on flavor.

Are any of your desserts gluten-free?

We appreciate your interest in gluten-free desserts, but we currently do not offer items which are specifically gluten-free. However, we hope you’ll explore our other delicious treats made with the finest ingredients.

Will you be adding sugar-free or gluten-free products in the future?

We’re always exploring new ideas and welcome your feedback! While we don’t have immediate plans to add sugar-free or gluten-free options, we’re grateful for your input and will keep it in mind as we expand our offerings.

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